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Putting Patient Engagement Data to Work in the Era of Value-Based Care
Healthcare providers have a massive amount of data at their fingertips—and access to patient information is only growing as interoperability and collaborative care are increasingly prioritized. With access to all of this data, it can be easy for providers to overlook a significant amount of patient engagement data. However, it’s crucial to make use of this data, as it can be used to align with—and strengthen—value-based care initiatives. -
Health systems leverage the success of one of the highest performing MA plans to improve patient outcomes and drive physician engagement
Our organization was founded on the belief that a sustainable model for value-based care is possible along with a deep commitment to achieving the highest quality of care and the best consumer experience while lowering medical spend. This year Essence Healthcare—owned and operated by Lumeris—for the second year in a row achieved the highest Overall Plan Rating of 5 stars for 2023 by the Centers for Medicare & Medicaid Services (CMS). We are particularly proud to have received a raw score of 5.115 from CMS, bucking the national downward trend in Star ratings and achieving an average of more than 4.5 stars for 13 straight years. -
Vitality key to health, Americans not thriving, study says
Vitality is a driver and an outcome of health and work/life engagement. However, according to new research from Bloomfield-Conn.-based Cigna and Washington, D.C.-based Morning Consult, most Americans do not have high vitality. -
Inflation taking a toll on healthcare, nutrition decisions, study says
Americans have made tough trade-offs to deal with inflation, which negatively impacts their health and well-being, according to a new survey conducted by Nationwide Retirement Institute. -
Proactive patient "stay and day" management: How to provide patients an uninterrupted care journey and create capacity
Patient discharge processes are often riddled with unnecessary delays, slowing patient throughput, creating bottlenecks, putting pressure on margins and straining much-needed capacity. But hospital leaders are increasingly turning to length-of-stay management in an effort to solve these challenges. -
Why an Iowa health system updated its hair care offerings for patients
Combs, shampoos and other hair care products have been supplied to inpatients for decades, but many are geared toward people with straight, fine hair, leaving out a number of minority groups, according to an Oct. 19 article on the American Medical Association website. -
48% of older adults have bought at least one kind of home health test
New research indicates that 48 percent of older adults have purchased at least one at-home medical test, and about 82 percent expressed interest in using them in the future. -
How One Health System Developed an Internal Agency to Lower Contingent Staffing Costs by 30%
ABOUT AUGUSTA UNIVERSITY HEALTH MEDICAL CENTER -
Dwight McBee on 'seamlessly integrating' health into the daily lives of Jefferson Health patients as chief experience officer
With nearly 20 years in the healthcare industry, Dwight McBee, BSN, RN, said he has always been wired to help people. -
This New Jersey hospital improved HCAHPS scores with no new tech or renovations
RWJ Barnabas Health's Monmouth Medical Center launched a simple patient experience strategy in 2021 that is paying off in big ways, Asbury Park Press reported Oct. 4. -
HHS invests $27M to expand pediatric mental healthcare
HHS is awarding nearly $27 million to improve and expand mental healthcare for children. -
NewYork-Presbyterian CXO Rick Evans: Improving healthcare access is really about culture change and trust
Last week, I had the opportunity to speak at the Dreamforce Conference in San Francisco. It was a valuable chance to learn about what organizations are doing across the country to improve the experience for their customers. I shared the journey that NewYork-Presbyterian is on to make our organization more customer- and patient-centric and had the chance to hear what other healthcare organizations are doing. A common theme was that, although customer- centric transformation is built on technology, it is still primarily about people. Even more specifically, it is about changing the way we work to better meet the needs of people – both those we serve as well as our own teams. -
Monkeypox worsened stigma of skin conditions, experts say
People with chronic skin conditions say they've faced increased harassment and stigma amid the monkeypox outbreak, The Washington Post reported Sept. 22. -
Every person has a unique story: How Human UnderstandingTM is transforming patients’ and consumers’ healthcare experiences
Research published by NRC Health indicates that, when compared to other services, twice as many people say being treated as a unique person is important in healthcare. Yet only 38 percent say that the personalized healthcare experience they want actually occurs. -
Protect revenue across the claim lifecycle: 10 steps to enhancing profitability
$42.7 billion: that’s the annual cost of uncompensated care according to the AHA’s last report[1]. The number has been rising for years, as the payer mix shifts, patients gain more financial responsibility, and events like the pandemic and inflation stretch already thin budgets. These complications aren’t going away, but that doesn’t mean that providers don’t have options. In fact, a combination of best practices and modern technology can help healthcare organizations optimize processes at each stage of the claim lifecycle – ultimately enhancing the patient experience and protecting revenue. -
Uninsured, publicly insured more likely to report negative care experiences
Patients who are publicly insured or uninsured are more likely to be treated unfairly in healthcare settings compared to patients with private insurance, according to a report from the Urban Institute with support from the Robert Wood Johnson Foundation. -
7 recent patient experience study findings
Here are seven studies on patient experience that Becker's has covered since Aug. 10: -
How cold and compression therapy is improving patient outcomes and reducing the need for narcotics
When it comes to orthopedic surgery, two of patients’ most important questions are how long their recovery will be and how much pain they will experience. When addressing postoperative pain, physicians today are reluctant to include opioids in pain management protocols and patients are reluctant to take them. -
LGBTQ patients report more medical discrimination, poll finds
Twenty-eight percent of LGBTQ patients felt stereotyped by their healthcare providers, a poll published Sept. 15 by The 19th found. -
How a holistic governance framework and platform can help healthcare organizations address patient centricity, cybersecurity, and climate neutrality
The healthcare industry is being challenged to reinvent itself along multiple fronts and to advance its place in the digital-first, customer-centric, socially and environmentally conscious era.
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