During the panel, the focus was on creating a culture of transparency and accountability. Building a unified purpose for revenue cycle teams is key to ensuring everyone is on the same page about their goals and performance. By emphasizing the patient experience and core values, employees can better understand how their work impacts patient care.
Encourage Communication and Collaboration
Bridging the gap between financial and clinical areas is crucial to helping employees understand the activities of both sides. Collaboration and open communication can go a long way in creating an environment that encourages team building activities. Encourage employees to attend cross-functional meetings and leverage opportunities to collaborate across departments.
The Changing Landscape of Revenue Cycle Management
The panelists also discussed how automation can be used to reduce manual tasks and focus on more specialized work. Additionally, they suggested seeking legislative or regulatory action to reduce administrative burden. Dayne Hoffman, Brad Becker and Eric Zuhlke spoke about the changing landscape of revenue cycle management and how their roles tie back to patient care.
Elevate Staff Fulfillment Through Specialist Roles
Staff fulfillment is vital for high performance in RCM. To achieve this, organizations should place staff in roles that they understand and that have a direct connection to patient care. Creating more specialist roles can help reduce manual labor and increase satisfaction. Additionally, using a machine learning algorithm to analyze big data can help make better decisions and reduce the amount of time spent on manual data analysis.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to events@beckershealthcare.com
This panel was live on 04/05/2023 at the event listed here.
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