The panel of experts discuss how market disruptors such as Amazon or CVS influence change management strategy and common pitfalls to avoid with change management. They also talk about why past initiatives have failed in the healthcare industry and if disruptors should be taken more seriously today.
How Market Disruptors Are Changing The Healthcare Industry
Disruptors In The Healthcare Industry
Disruptors in the healthcare industry are becoming more common as new entrants try to navigate a complex environment. It is difficult for them to disrupt the entire ecosystem due to their narrow focus, but they can still be effective in certain areas. In order to stay competitive, health systems must learn from these disruptors and partner with them where possible. They must also understand what is core to their business and what can complement it, while leveraging technology and access to provide the best care possible.
Effective Change Management Strategies
Dan mentioned that it's important to engage governance teams in conversations about disruption, and Dennis shared an example of a successful change management effort at his organization, which focused on localizing patient care services. Dean discussed the world's largest Epic go-live at Emory, which was successful due to prioritization, resourcing, and communication connected to the team's 'why'. Dr. Irling suggested leading with people first in all change management efforts.
Common Pitfalls To Avoid
Leaders should focus on developing a shared vision of the future and being transparent with the team when implementing change. Common pitfalls in change management include ivory tower syndrome, not giving the necessary resources to complete tasks, under communicating the why, and not allowing people to have ownership over their work.
Advice for Healthcare Organizations
When dealing with change management, it is important to be clear about priorities and to engage your team in the decision making process. In order to keep up with the quick pace of innovation and disruption, it is important to read industry news and engage with those who are experiencing the problems first-hand. It is also important to invest in relationships before big changes take place as they will be tested during times of change.
When looking for potential partners, organizations should look for alignment in terms of near-term goals, access, expense, and growth. This will help ensure that the partnership is successful and beneficial for both parties.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to events@beckershealthcare.com
This panel was live on 04/03/2023 at the event listed here.
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