Of all 11 prospective payment system-exempt cancer hospitals, Boston-based Dana-Farber Cancer Institute had the highest rate of nurses who patients said “always” communicated well between April 1, 2023, and March 31, 2024, according to CMS data published Feb. 19.
The Hospital Consumer Assessment of Healthcare Providers and Systems is a national, standardized survey completed by patients after inpatient hospital stays.
Eleven cancer hospitals are required to participate in the PPS-Exempt Cancer Hospital Quality Reporting Program, a specialized quality reporting program established in 2010 by the ACA.
Here are the nurse communication ratings of all PPS-exempt cancer hospitals:
Note: Hospitals with fewer than 100 completed surveys were excluded from this list.
| Nurse communication Star Rating | Nurses “always” communicated well | Nurses “usually” communicated well | Nurses “sometimes” or “never” communicated well | Number of completed surveys | Survey response rate | |
| City of Hope National Medical Center (Duarte, Calif.) | 5 | 83% | 15% | 2% | 826 | 17% |
| Dana-Farber Cancer Institute (Boston) | 5 | 91% | 17% | 2% | 245 | 24% |
| Fox Chase Cancer Center (Philadelphia) | 5 | 87% | 11% | 2% | 361 | 26% |
| Fred Hutchinson Cancer Institute (Seattle) | 5 | 86% | 13% | 1% | 106 | 22% |
| H. Lee Moffitt Cancer and Research Institute Hospital (Tampa, Fla.) | 5 | 83% | 15% | 2% | 1318 | 27% |
| James Cancer Hospital and Solove Research Institute (Columbus, Ohio) | 4 | 82% | 16% | 2% | 1294 | 23% |
| Memorial Hospital for Cancer and Allied Disease (New York City) | 5 | 85% | 13% | 2% | 4589 | 23% |
| Roswell Park Cancer Institute (Buffalo, N.Y.) | 5 | 87% | 11% | 2% | 1544 | 35% |
| University of Miami Sylvester Comprehensive Cancer Center (Fla.) | 4 | 81% | 14% | 5% | 910 | 16% |
| University of Texas M. D. Anderson Cancer Center (Houston) | 5 | 82% | 16% | 2% | 1730 | 18% |
| USC Kenneth Norris Jr. Cancer Hospital (Los Angeles) | 4 | 81% | 17% | 2% | 141 | 12% |
