UCHealth launches conversational AI-powered virtual assistant for Amazon Echo

UCHealth launched a skill for the Amazon Echo that allows users to ask the Aurora, Colo.-based system's virtual assistant, Livi, for information about health conditions and hospital services.

Livi is powered by conversational artificial intelligence that enables her to respond to requests for locations and contact information of nearby hospitals and physicians, and educate users about specific health conditions. Eventually, Livi will also offer updates about weather, sports and other local details. Livi's conversational AI will grow smarter with each use, according to UCHealth CIO Steve Hess, but the HIPAA-compliant tool will not offer diagnoses or professional advice.

After adding the skill, Echo users can access Livi by saying, "Alexa, ask UCHealth." The resource is currently being tested on Google Assistant-enabled devices, and is in the process of being integrated into UCHealth's EMR system and mobile app, where Livi will be able to direct patients toward appointment information, test results and other health data.

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