How to measure communication skills in the hiring process

A recent blog post from Select International discusses the relationship between communication and more traditionally valued skills.

 Editor's Note: This article was originally posted by Bryan Warren on Select International's website.

I don’t know that many healthcare professionals would immediately consider communication as being at the very top of the list of traditionally valued skills, but maybe that’s changing. It might be changing because in today’s complex healthcare world, all of the more traditionally valued skills are useless if you can’t communicate effectively.

We just completed a round of meetings with senior leaders, directors, managers, and front-line staff at a mid-sized health system. This is an urban safety net system that is struggling with the same challenges as other, similar, organizations.

Our task is to build a model and vision for the behavioral skills that matter most – the skills upon which we’ll build the selection, development, performance management, and succession planning tools and processes.

As you can imagine, much of these discussions focused on key attributes like:

  • Commitment to the mission
  • Service-orientation
  • Problem-solving skills
  • Adaptability
  • Innovation

It was inspiring to hear that successful team members MUST love the mission and MUST be able to do more with less. As one pharmacist put it, “You’d better love the challenge of taking on seemingly unsolvable problems.” With limited resources and the need for extreme team work and collaboration, one skill kept coming up – and coming up in different contexts: Communication. Click here to continue>>

 

 

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