Mark Anderson, LFHIMSS, CPHIMS, serves as Chief Executive Officer at AC Group, Inc.
On October 11th, Mark will serve on the panel "Population Health - What is Health IT"s Impact?" at Becker's Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place October 9-12, 2019 in Chicago.
To learn more about the conference and Mark's session, click here.
Question: What is the No. 1 principle you uphold and practice to effectively lead a team?
Mark Anderson: Everyone has unique needs and I strive to create a comprehensive system that exceeds the needs of the many, not the one.
Q: As a leader, how do you stay connected to the actual work that is being done – and not just by watching others execute, but by executing yourself? If so, how do you balance between leading and executing personally?
MA: I start with understanding ever workflow aspect in our organization and then ask the staff to provide input on workflow modification designed to improve workflow, save time, increase reimbursement, lower costs, and most importantly, improve patient satisfaction.
Q: What does healthcare need more of? Less of?
MA: Data sharing between organizations and AI tools so we can understand our population more. Then to improve quality and outcomes, I believe we need more Care Coordination, Patient Engagement, and remote monitoring of high-risk patients. We should not be satisfaction treating the patient 4-6 times per year. We need to engage high-risk patients daily, outside of the brick and mortar of healthcare facilities.
We need less “data” and more real-time “knowledge” designed to help clinicians make better-informed decisions based on current data.
What contributes to better conversations between a health system's financial and clinical leaders?