Becker's 12th Annual Meeting Speaker Series: 4 Questions with Brent Jackson, Vice President and Chief Medical Officer, Mercy General Hospital

Brent Jackson, MD, MS, MBA, FACS, serves as Vice President and Chief Medical Officer at Mercy General Hospital.

Dr. Jackson will be serving on the panel "How to Develop and Maintain Productive Physician Relationships Without Threatening the Bottom Line" as well as the panel "Physicians and EHRs: The Next Frontier to Limit Frustration and Burnout" at Becker's Hospital Review 12th Annual Meeting. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place in Chicago from April 25-28, 2022.

To learn more about the conference and Dr. Jackson's session, click here.

Question: What are your top priorities for 2022?

Brent Jackson: Priority number one is supporting our people since they have experienced moral injury over the past two years working through the pandemic surges we have encountered. Other priorities include strategizing how we will safely and effectively transition from COVID-19 pandemic operations into endemic ones and supporting the growth of our strongest service lines.

Q: What technologies and innovations are you most excited about in healthcare right now?

BJ: Robotic surgery has really been revolutionized by the current iteration of surgical robots. Surgeons are able to perform procedures more quickly using robotic platforms compared to traditional laparoscopy. These robotic procedures are also becoming more cost-effective. There is less postoperative pain, so there is less opiate use and greater patient satisfaction as well as a quicker return to normal activities. I am excited to see how robotic surgery will continue to evolve.

Q: What will the lasting legacy of COVID-19 be on the healthcare system?

BJ: Our people have experienced a moral injury because of this pandemic. Many have left healthcare so we must be able to recruit to fill the void that they have left behind. For those who have stayed, they will need all of the support that we can give them. COVID-19 has also exposed significant shortcomings in the national healthcare system’s preparedness for a pandemic of this magnitude. I hope to see a strengthened public health infrastructure and more robust contingency supply channels.

Q: What advice do you have for emerging healthcare leaders today?

BJ: People like to know what is going on and what the plan is; you can never over-communicate. Communicate to your people often. People also appreciate a pat on the back for a job well-done. Support your team and

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