Solutionreach solidifies PRM leadership position with launch of SR AI

In a recent press releaseSolutionreach, a leader in patient relationship management (PRM) software, has introduced SR AI, a set of new artificial intelligence (AI) capabilities into its patient relationship management software.

Driven by machine learning (ML), artificial intelligence (AI), and natural language processing (NLP), SR AI spans the platform and the patient journey to increase organizational efficiency, lower costs, and improve patient experience and outcomes. This cutting-edge innovation, which includes automatic AI-driven review analysis, SMS responses, and no-show predictions, was designed based on data from billions of patient interactions over the last 20 years showing what is most effective at driving patient engagement while maintaining the personal touch.

“There has been a big focus on using AI for clinical purposes, but the benefits have been slow to materialize,” said Jim Higgins, founder and CEO at Solutionreach. “That is not the case for using AI to facilitate improvements in patient engagement. We are applying technology that has been used successfully in other industries to improve customer experience and operational efficiency. And because we understand the challenges of healthcare, we can do it in a way that takes into consideration all those unique elements to help organizations balance the benefits of AI with the need for human interaction.”

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