Report: Patients Say Text Messages More Helpful Than In-Person Provider Visit

January 22, 2013 | Print  |

As digital technology becomes more ubiquitous in American culture, it makes sense that patients expect a higher prevalence of its usage within the healthcare system. Consequently, patients expect technology to aid communication with providers so as to have fast and cost-effective healthcare, according to a report, "Technology Beyond the Exam Room: How Digital Media is Helping Doctors Deliver the Highest Level of Care," by Televox.

Here are three key findings from the report:

• Eighty-five percent of U.S. healthcare consumers feel that high-tech communication channels such as email, text messages and voicemails are as helpful, if not more helpful, than in-person or phone conversations with their healthcare provider.
• One in three U.S. consumers asserts that receiving text messages, voicemails or emails that provide patient care between visits would increase feelings of trust in their provider.
• Of the 66 percent of patients who have received a voicemail, text or email from a healthcare provider, 51 percent reported feeling more valued as a patient; 35 percent said digital communication improved their opinion of their provider; and 34 percent reported feeling more certain about visiting that healthcare provider again.

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