KLAS: Epic ranked among top vendors for patient engagement  

Jackie Drees -

Increased patient satisfaction and heightened staff efficiency are the most common outcomes, reported by vendors, that healthcare provider customers experience after implementing patient engagement solutions, according to a recent KLAS Research report.

While achieved outcomes are still predominately provider-centric, some outcomes of implementing patient engagement technology have a clinical impact on patients. To analyze outcomes of patient engagement solutions, KLAS ranked the most common outcomes as reported by vendors. Here are the rankings, based on a 100-point scale:

· Increased patient satisfaction/HCAHPS Scores: 71 percent.
· Increased staff efficiency/productivity: 46 percent.
· Reduced no-show rate/maximized provider schedule: 35 percent.
· Improved financial outcomes: 29 percent.
· Improved quality measures: 23 percent.
· Improved clinical outcomes: 21 percent.
· Reduced readmission rates: 17 percent.
· General ROI: 15 percent.
· Increased patient/member engagement: 13 percent.
· Increased provider satisfaction/engagement: 13 percent.
· Increased care-gap closure: 13 percent.
· Improved new appointment rates/new patient acquisition: 13 percent.
· Other: 56 percent.

Here are performance scores for patient engagement vendors ranked by KLAS. Scores are based on a 100-point scale. 

· Relatient: 93.5.
· pCare: 92.7.
· CipherHealth: 88.7.
· Epic: 87.6.
· TeleHealth Services: 86.8.
· Jellyfish Health: 86.2.
· IBM Watson Health: 85.7.
· GetWellNetwork: 85.6.
· Luma Health: 85.2.
· Salesforce: 84.8.
· Athenahealth: 84.7.
· Sonifi Health: 83.7.
· Solutionreach: 80.5.
· Cerner: 79.4.
· Allscripts: 68.1.
· Medfusion: 64.9.
· NextGen Healthcare: 64.0.

To access the full report, click here.

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