In 5 years, 30 percent of the healthcare workforce will be digital — Is your health system ready?

In collaboration with Olive - Print  | 

Historically, the healthcare sector has lagged behind other industries when it comes to interoperability. Many organizations have tried to address this problem by having humans act as routers Employees log into multiple disparate systems, copy and paste information, and handle high volumes of data exchanges to tackle healthcare’s mountain of administrative tasks. In October, at Becker's Hospital Review 5th Annual Health IT + Revenue Cycle Conference in Chicago, Olive hosted a workshop to explore how an A.I. workforce can address this issue. Sean Lane, CEO of Olive, discussed how health systems are deploying artificial intelligence to improve operational efficiency and free employees to interact more meaningfully with patients.

Why should health systems focus on adopting an A.I. workforce?

The healthcare sector is the top employer in the United States, with 16 million employees. Unfortunately, every employee — including physicians and nurses — spends about half of their time on administrative work. Lane explained, "If we freed up only one percent of the time currently devoted to administrative work, it would represent 160 million hours that could be focused on treatments, patient engagement and interaction."

The widespread deployment of an A.I. workforce could help. Olive defines the A.I. workforce as software robots that log into the information systems that healthcare organizations use every day. These robots use systems in the same ways as human employees, completing tasks that currently burden the system.

Like any new employee, Olive’s solution receives an email address and user access for existing tools and systems. Olive can use any EMR, web portal or digital system, resulting in true interoperability.

Olive automates workflows such as insurance eligibility checks, prior authorizations, claim status checks, payment posting, account updates, billing and more. She works 24 hours a day, seven days a week, 365 days a year, increasing efficiency, reducing errors and allowing staff to focus on the patient experience.

AI: The enabler of an A.I. workforce

Artificial intelligence is made up of three categories:

Operational A.I. in healthcare: A Four-act play

Olive anticipates the adoption of an A.I. workforce in healthcare will occur in four phases:

According to Lane, the healthcare sector is currently in the Capacity Increase and Upscaling phases. Conversations about Creation are underway and the Squeeze is likely five to 10 years in the future.


Leading healthcare providers are recognizing the need to hire an A.I. workforce. Lane predicts that in one year, every health system will have a software robot and within five years, 30 percent of the healthcare workforce will be digital. Lane asked, "Where in your organization are humans doing robotic things? What if you could take the robot out of the human and allow them to focus on the things that only humans can do?"

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