- How will virtual assistants be integrated into clinical workflows and administrative structures?
- What about accuracy and privacy?
- What will patients think of the devices and how will they use them?
And many, many more, especially given the highly demanding and specialized requirements for medical settings.
To get a better understanding of what to expect in healthcare it helps to take a look at where virtual assistant technology already has been widely adopted, namely, in the business-to-consumer (B2C) market.Nuance focused on that space recently brought our attention to an independent report from Opus Research, titled, “Decision Makers Guide to Enterprise Intelligent Assistants.” The report presents an in-depth analysis of the market and future directions, along with an assessment of more than two dozen solutions providers.
Looking at how businesses interact with customers using virtual assistant technology is instructive when you consider the role that it will play in health-monitoring wearable devices, in patient’s smart speakers and smartphones, in physician-patient interactions, in EHR usability, and other areas. Virtual assistants, real-time conversational AI, and diagnostic and workflow algorithms for radiology are parts of the broader AI solutions that Nuance Healthcare is actively developing and deploying for medical professionals.
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