72% of healthcare organizations already use virtual assistants: 5 survey insights

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Artificial intelligence is making waves in the healthcare industry, according to a report by Accenture.

For the report, Accenture researchers surveyed C-suite executives and directors from 104 healthcare organizations to identify goals and issues regarding technology implementation and investment.

Here are five survey insights.

  1. Eighty-four percent of executives said AI will revolutionize the way they interact with customers.
  1. Seventy-two percent of executives said they already use virtual assistants to foster better customer interactions.
  2. Seventy-eight percent of executives said participating in strong digital partnerships and ecosystems will give them a competitive advantage.
  3. Sixty-eight percent of executives said their organization is entering new digital industries.
  4. Two-thirds of executives admitted innovations their organizations are working toward fall into "gray regulatory areas." Forty-two percent of healthcare enterprises have joined a consortium to self-regulate.

Click here for the full report.

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