4 top clinical documentation improvement solutions

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Black Book Rankings has released its 2015 Clinical Document Improvement Solutions report.

The report analyzed 114 coding services and software vendors used by 4,125 validated users. Additionally, 2,003 respondents in the pre-use, implementation, decision-making and purchased-but-not-yet-installed phases weighed in.

The overall top-ranked vendors include:

1.    Nuance
2.    DCBA
3.    Optum360
4.    3M Health

The vendors were ranked by 18 different criteria including:

•    Overall preference/industry recommendations
•    Innovation
•    Training
•    Client relationships and cultural fit
•    Trust, accountability and transparency
•    Breadth of offerings, client types and delivery excellence
•    Deployment and outsourcing implementation
•    Customization
•    Integration and interfaces
•    Scalability, client adaptability and pricing flexibility
•    Compensation and employee performance
•    Reliability
•    Brand image
•    Marginal value adds
•    Viability and managerial stability
•    Data security and backup services
•    Customer support
•    Best of breed technology and process improvement

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