Hospitals have put a significant focus on digital innovation, but many employees feel they don't receive the technology training they need to succeed, according to a recent study by consulting firm Eagle Hill.
The survey included responses from 505 employees in the healthcare industry across the U.S. It polled employees on their experience using technology and employee engagement, according to a June 8 news release on the study.
"In today's tech-driven society, providers and healthcare organizations simply cannot serve patients well when there are significant gaps in employees' technology experience," said Sridhar Karimanal, who leads Eagle Hill Consulting's health and life sciences practice. "It's almost impossible to fully engage the healthcare workforce in delivering better patient outcomes when technology is a hindrance rather than a help."
Five poll findings:
- Most respondents (89 percent) said their healthcare organization places some importance or a great deal of importance on using technology to make the staff's load easier.
- Thirty-seven percent of healthcare workers said the technology at their organization frustrates them. Forty-two percent said that technology doesn't enable them to be happy on their job or it makes work more difficult.
- One in 5 healthcare workers (19 percent) said technology doesn't help them be more productive at work.
- More than a quarter (26 percent) said that technology at work isn't helpful or makes it harder to serve customers and patients.
- Twenty-eight percent said they don't believe their company gives them the technology training they need to succeed. One-quarter of healthcare employees (25 percent) do not believe they have the skills to succeed in a technologically advanced workplace.