Campbell County Memorial Hospital in Gillette, Wyo., will outsource all patient billing to Receivable Solutions, a Columbia, S.C.-based provider of accounts receivable management and collection services, according to a Gillette News Record report.
The change is expected to take effect next month. Receivable Solutions currently administers patient payment plans for certain accounts. But with the change, the company, rather than the hospital, will be responsible for patient payment follow-up after insurance, according to the report.
Receivable Solutions Sales Account Manager Catheleen Malone told Gillette News Record this means the company will gain about 1,600 hospital accounts monthly.
"The accounts that will be outsourced consist of self-pay balances after insurance has paid its portion, and then only after one billing cycle with no payments made by the patient or responsible party," a hospital spokesperson told Becker's Hospital Review via email. "Patients will also have the option of a lower monthly payment than CCH [Campbell County Health] normally requires, the opportunity to extend their payments over a longer period of time and no interest is charged on unpaid balances."
Hospital CFO Dalton Huber noted to Gillette News Record this new arrangement allows CCMH to focus on insurer payments.
The new arrangement will also involve some staff changes. According to the report, CCMH will cut a patient accounting department supervisor position. The report states the existing supervisor was moved up to patient accounting manager for the new arrangement, and the supervisor position won't be filled. Receivable Solutions is also implementing some staff changes to take on the new accounts.
Overall, Mr. Huber told Gillette News Record he expects increased insurer collections will exceed outsourcing costs.
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