What KPIs Northwestern, Mayo use to measure patient financial success

Brooke Murphy -

Effectively educating and engaging patients about their financial responsibility is difficult for hospital systems, especially as public confusion and anxiety around health insurance intensifies. 

During a webinar sponsored by Simplee, the financial management technology provider's chief marketing and growth officer John Adractas will moderate a discussion on patient financial care. Panelists Brenda Schillinger, vice chair of revenue cycle at Mayo Clinic in Rochester, Minn., and Michael Mullen, director of revenue cycle at Chicago-based Northwestern Medicine, will share how they are actively investing in patient financial engagement at their respective organizations.

Webinar registrants will learn to:

  • Benchmark your organization against that of leading healthcare systems for patient financial care

  • Define and evaluate strategy for patient financial care and related success measures for engaging patients as consumers;
  • Identify business areas involved in patient financial care, communicate mutual benefits of collaboration across marketing and revenue cycle; 

  • And build a real time feedback loop and understand net promoter score.

The webinar is scheduled for Tuesday, May 23, from 1 p.m. to 2 p.m. CT. To register, or to learn more, click here.

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