VA staffs call center to solve billing epidemic

The Department of Veterans Affairs has created a call center to resolve complaints from veterans who have suffered debt collectors and credit problems related to inappropriate bills from the Veterans Choice Program, reports The Roanoke Times.  


In response to problematic wait times and understaffing at VA hospitals and clinics, the Choice Program was designed to fast track access to healthcare for veterans seeking medical treatment.


The Choice Program gave rise to a host of new problems, however, including inaccurate billing to veterans and delayed payments to providers.


In a prepared statement, the VA acknowledged widespread billing problems are "unacceptable and have caused stress for veterans and providers alike," according to the article.   


The new call center will work to resolve improper billing complaints for veterans, such as inappropriate contact by debt collection agencies and negative credit reporting, and will assist medical providers with delayed payment issues.


Veterans and providers seeking assistance may call 1-866-606-8198.


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