The power of the Net Promoter Score for healthcare

A recent article by VisitPay discusses the importance of the Net Promoter Score as a way of measuring satisfaction and loyalty within health systems. 

Editor's Note: This article originally appeared on VisitPay's website

Consumerism is one of the top agenda items for the US healthcare industry. And you don’t have to look far for an article encouraging healthcare providers to take a leaf out of the Amazon or Uber playbook and be “disruptive.”

But disruption doesn’t necessarily feel like a natural or comfortable state for an industry that is invariably not-for-profit and is working with people at some of the most vulnerable and important moments of their lives.

And there’s evidence that although consumers want a better healthcare experience built around their needs, some healthcare consumerism initiatives can be hard to get off the ground, as this CNBC report on Telehealth adoption suggests. Click here to continue>>

 

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