Editor’s Note: This article originally appeared on VisitPay’s website.
The discussion of money is one of our most enduring social taboos. Forthright conversations centered around financial matters—from cost-of-living and college tuition to rent, raises and retirement—are neatly cordoned off by a strict social code that most of us can’t articulate a reason for beyond a vague feeling of discomfort.
This code extends to the patient-provider relationship. However, with patients bearing ever greater costs of their own care, those uncomfortable conversations have become a necessity.
What used to be electronic claims resolved by insurers, employers and the health systems far from the point of care is now a mountain of paper spilling off the kitchen table. There are a lot of words printed on those bills, EOBs and balance-due notices, but the overarching message to the patient is stark: You’re on your own. Click here to continue>>
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