In a recent press release, RevSpring, a leading provider of healthcare financial engagement and payment solutions, announced a new solution that prioritizes digital delivery in advance of printed communications.
This digital-first approach, which is an enhancement to RevSpring’s eVoke™ omni-channel platform, combined with a more strategic balance of printed communications, allows healthcare organizations to shift confidently to digital delivery, which is faster, more easily actionable, and less expensive than print and mail for patient billing and payments.
“People expect digital convenience, flexibility, and ease across work, business, and personal interactions. Yet, in healthcare, digital adoption remains low due to disconnected systems and a reliance on more familiar printed processes,” said Marty Callahan, RevSpring’s president of healthcare. “We’re confident this new solution will close the digital gap in healthcare financial communications to deliver the digital experience that patients want, and providers need, to optimize effectiveness.”
RevSpring’s eVoke platform enables providers to strategically move “digitally forward” by prioritizing digital communication delivery above traditional print and mail. Providing important financial information to patients using SMS/text messages and email allows patients to act on that information sooner and at a lower cost. Because patients who engage digitally tend to pay digitally, by reducing lockbox and human-assisted call center payments, providers can carve out costs using more cost-effective channels.
The solution takes a more holistic view of the patient’s digital profile and uses digital options early in the financial conversation. Using digital channels first, the patient receives the message three to five days before they would have received a mailed statement.