RCM tip of the day: Focus on personalization

Resources for a more consumer-friendly revenue cycle should revolve around customer service and personalization, said Chris Ritchie, strategic account executive at healthcare software company Olive.

He said patients are gaining knowledge and expect a more personalized healthcare experience like the consumer experience in other industries.

"First think how your current staff can be repositioned to give that personal care in the roles that require more of a human touch and how do you leverage technology to take the work off their plate to make that happen," said Mr. Ritchie.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.


More articles on healthcare finance:

Physicians push back on telemedicine reimbursement proposal
Nearly half of consumers find purchasing healthcare stressful
4 indicators of future high-cost patients


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