Net Promoter Scores® of health systems using VisitPay comparable to top consumer brands

A recent article by VisitPay reviews and analyzes Net Promoter Scores® findings for patients who use the company's patient financial engagement platform versus those who do not use the platform. 

Editor's Note: This article originally appeared on VisitPay's website

VisitPay announced that patients who use the company’s revolutionary patient financial engagement platform give their health system’s billing and payment experience an average Net Promoter Score® (NPS) of +50.

By comparison, the average health system’s NPS is +16, dramatically lower than such leading consumer-oriented industries as hotels, banks, retail companies, consumer electronics and Internet service providers.

“Our NPS scores are clear evidence that VisitPay’s experiential approach to medical billing empowers patients to manage their healthcare obligations with confidence,” said Kent Ivanoff, CEO and Co-Founder of VisitPay. “However, NPS is only one way to measure consumer experience. The clinical side of healthcare has many ways of reporting on consumer satisfaction, and we believe the financial side of healthcare can benefit from a similar approach, for example by combining NPS with other measures such as Customer Effort Score and Customer Satisfaction Scores to build a full picture of patients’ needs and preferences.” Click here to continue>>

 

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