A recent article by VisitPay analyzes ways to measure health systems' patient financial experience.
Editor's Note: This article originally appeared on VisitPay's website.
In a study conducted by Deloitte, hospitals with high patient-reported experience scores showed higher profitability. Many health systems acknowledge the importance of a great financial experience but are left wondering how to measure it. Brenden Warwick, Program Manager of Patient Financial Experience at St. Luke’s Health System, one of the 15 Top Health Systems in America, shared the three steps his system took to start tracking their patients’ financial experience. Click here to continue>>
News From Our Partners