58% of Americans say contactless payment options would boost perception of providers


Nearly half of Americans believe healthcare is the most difficult industry in which to make payments, according to survey results released June 10 by U.S. Bank.

U.S. Bank surveyed 1,113 consumers on their healthcare payment preferences, behaviors and expectations in February. Below are four findings for the survey:

  1. Fifty-eight percent of respondents said their perception of their provider would improve if they offered contactless payment options.

  2. Twenty-eight percent of respondents said they wish healthcare was more like the banking industry when it comes to payment options. Nearly a third said their provider’s digital payment system did not provide enough information about payment history or balances due.

  3. Fifty-six percent of respondents said they would be extremely or very comfortable resolving payment and billing questions via live text or video chat.

  4. Thirty-seven percent of respondents said they want to pay for medical bills via portal, and 32 percent want to pay via a mobile app. Nearly half of respondents said they want their provider to let them pay via contactless credit or debit card, and a third wants the option to pay via payments apps, such as PayPal or Venmo.

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