Health systems have spent years layering manual workarounds onto aging RCM infrastructure, and the cost is compounding. Early Out programs and patient-facing call center operations sit at the center of this problem: among the most resource-intensive, underperforming workflows in the revenue cycle, yet also the highest-leverage candidates for transformation. 

In this session, health system leaders examine how strategic vendor partnerships are replacing brittle, point-solution fixes with scalable, AI-enabled RCM infrastructure, and why selecting and structuring those partnerships has become a strategic priority.

Panelists will share how they worked through the build-vs-partner question in an RCM context, what measurable financial return looks like beyond the sales deck, and how they built the internal case for investments that improve both net revenue performance and the patient financial experience.