Session Details
Date & Time
Monday, September 14, 2026, 3:20 PM - 4:00 PM
Name
01. Transform the Digital Patient Experience: Bold Ideas From Top Systems
Session Type
Panel
Speakers
- David Blahnik, Vice President, Information Services, Northwestern Medicine
- David L. Reich, MD, Chief Clinical Officer and President, The Mount Sinai Hospital
- Nikola Yerkan, MS-HSM, Program Director, Canning Thoracic Institute, Northwestern Medicine
- Stephen B. Williams, MD, MBA, MS, FACS, FACHE, Chief Medical Officer, UTMB Clear Lake
Description
Leading health systems are reimagining the digital patient experience. This panel shares bold ideas and innovative strategies for enhancing access, personalization, and engagement across digital touchpoints. Experts highlight successful initiatives, lessons learned, and actionable approaches to leverage technology, streamline interactions, and create seamless, patient-centered experiences that drive satisfaction and loyalty.