Session Details
Date & Time
Monday, September 14, 2026, 8:50 AM - 9:30 AM
Name
03. Lessons Learned for a Better Patient Financial Experience
Session Type
Panel
Speakers
- Alyssa Bennett Igo, Director, Product Development, athenaIDX, athenahealth
- Jessica Kidd, Financial Clearance Unit Manager, Moffitt Cancer Center
- Kendra Langmade, MBA, PMP, Perioperative Director, Operations and Finance, Fairview Health Services
- Lauren Budesa, MBA, Vice President, Surgical Services Institute, Cooper Norcross Health
Description
Healthcare leaders share practical lessons learned improving the patient financial experience. This panel highlights strategies to simplify billing, increase price transparency, reduce friction, leverage digital tools, and align revenue cycle teams with patient-centered care—driving trust, satisfaction, and sustainable financial performance across diverse health system environments.