Session Details
Date & Time
Monday, September 14, 2026, 11:35 AM - 12:15 PM
Name
01. Use Cases: What New Technologies and Strategies Will Actually Improve Patient Experience
Session Type
Keynote Panel
Location
Grand Ballroom (2nd Floor)
Speakers
- Dave Newman, MD, Chief Medical Officer, Virtual Care, Sanford Health
- Eric Smith, Senior Vice President and Chief Digital Officer, Memorial Hermann Health System
- Omkar Kulkarni, MPH, Vice President and Chief Transformation and Innovation Officer, Children's Hospital Los Angeles
- Richard Zane, MD, Chief Medical Officer and Chief Innovation Officer, UCHealth
Description
Not every new technology improves patient experience. This panel examines real-world use cases where innovation—digital tools, AI, and workflow strategies—has made a measurable impact. Leaders share lessons on adoption, integration, and patient-centered design, highlighting approaches that enhance engagement, satisfaction, and outcomes while avoiding initiatives that fail to deliver meaningful value.