Date & Time

Monday, November 2, 2026, 8:45 AM - 9:25 AM

Name

A. The Friction Tax: What Payers are Doing to Simplify Claims and Payment Complexity

Session Type

Featured Session

Location

Montreux 1 (2nd floor)

Speakers

• Benjamin Shobert, Chief Operating Officer, United Healthcare
• Dipul Patadia, MD, MBA, Associate Chief Medical Officer, Client Growth and Innovation, Cigna Healthcare
• Faris Ahmad, MD, FACOG, MBA, Senior Medical Director and Associate Chief Medical Officer, Physician Success and Network Optimization, Blue Cross Blue Shield of Michigan
• Matthew Krawse, Chief Revenue Officer, Zelis
• Michael Fierro-Randazzo, Vice President, Health Plan Operations, Texicare