Facing severe understaffing at Inova Adult Infusion, leadership needed to maintain the same patient volumes with fewer nurses—but the proposed solution, Nurse Pull scheduling, met understandable skepticism from frontline staff. This session reveals how Senior Director Monica Cfarku navigated legitimate concerns and partnered with Practice Manager Tricila Ronquilo to successfully implement a new staffing model.

Learn strategies for managing change through collaboration, the operational approach that allowed them to safely treat patients despite critical shortages, and the transformation in nurse satisfaction. Discover how nurses went from "will this really work?" to leaving on time, handling add-ons smoothly, and feeling more in control—all while the unit sustained the 152% growth they’d achieved with iQueue scheduling templates.