Session Details
Date & Time
Tuesday, April 20, 2027, 1:20 PM - 2:00 PM
Name
12. Zero Harm in High-Pressure Environments: What Truly Moves the Needle for Quality Standards
Session Type
Panel
Speakers
- Andy Anderson, MD, Chief Medical and Quality Officer, RWJBarnabas Health
- Chris Frost, MD, Senior Vice President, Chief Medical Officer and Chief Quality Officer, Lifepoint Health
- John Krueger, MD, MPH, Undersecretary, Chief Medical Officer and Chief Quality Officer, Chickasaw Nation Department of Health
- Randy Harmatz, MBA, CPHQ, Senior Vice President and Chief Quality Officer, Nicklaus Children's Health System
Description
Pursuing zero harm sounds aspirational until it collides with staffing shortages, high acuity, and relentless pace. This panel cuts through the rhetoric to identify what actually reduces preventable harm — culture, systems design, real-time data, and frontline accountability. Attendees leave with a clear-eyed view of which quality interventions deliver results under pressure.