Session Details
Date & Time
Tuesday, April 20, 2027, 9:20 AM - 10:00 AM
Name
12. Capacity Command Centers: How Nurse-Led Operations Transform Patient Movement
Session Type
Panel
Speakers
- Heather Resseger, DNP, RN, CNL, CPHQ, NEA-BC, Senior Vice President, Chief Hospital Operations Officer and Chief Nursing Officer, NorthBay Health
- Karen Doyle, DNP, MBA, RN, NEA-BC, FAAN, Senior Vice President, Patient Care Services and Chief Nursing Officer, University of Maryland Medical Center
- Karyn Baum, Chief Medical Officer, UnityPoint Health Meriter Hospital
- Tadren Kennedy, MBA, MPH, FACHE, Chief Operating Officer, Dignity Health
Description
Patient flow bottlenecks ripple across an entire health system, from the ED to discharge. This session looks at how nurse-led capacity command centers centralize real-time data to speed transfers, reduce boarding, and coordinate bed placement across facilities. Attendees learn what staffing, technology, and governance it takes to stand up a high-functioning center.