Nearly half of consumers would use AI virtual physicians: 5 findings

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Nearly half (47 percent) of health consumers said they would use an artificially intelligent virtual physician provided by their health service because it is available whenever they need it, according to a survey released by Accenture.

As part of its 2018 Consumer Survey on Digital Health report, Accenture surveyed 2,301 U.S. consumers ages 18 and older to evaluate their attitudes toward healthcare technology, modernization and service innovation.

Here are five findings from the survey.

1. Twenty-nine percent of consumers said they prefer visiting their physician in person.

2. Over one-fourth (26 percent) of consumers said they do not sufficiently understand how AI works.

3. When asked to imagine a scenario where they required spinal surgery to fix chronic back pain from degenerative disc disease, about one in three consumers said they would prefer AI-assisted surgery and surgery planning over traditional approaches.

4. More than half (56 percent) of consumers said they would prefer AI-assisted surgery after learning about benefits, which were based on real clinical data. 

5. The survey found younger people are more receptive to robot-assisted surgery, with 46 percent of those aged 18 to 44 reporting they would prefer this kind of surgery before being informed of its benefits.

Click here to download the complete report.

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