Phoenix-based Banner Health launched virtual waiting rooms in its 300 clinics May 14, expanding its use of telehealth technology amid the pandemic.
Here are 4 things to know about Banner Health's virtual waiting rooms:
- Patients can access the rooms through a mobile device or computer.
- The rooms will be available for both virtual and in-person visits with physicians and specialists.
- The rooms use chatbots that interact with Banner patients through automated conversational messaging to help fill out intake forms.
- The chatbots can also enable remote check-in and offer patient education.
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