Cisco acquires CloudCherry to improve consumer experience using cloud analytics

Andrea Park - Print  | 

Cisco announced Aug. 26 its intent to acquire CloudCherry, a Salt Lake City-based company offering the use of predictive analytics for customer experience management.

With the acquisition, Cisco's current cloud-based, artificial intelligence-enabled system for consumer interactions, the Contact Center, will be further enhanced by CloudCherry's predictive analytics tools, which draw customer data from a variety of sources in real-time to help organizations offer consumers proactive support, rather than reactive care.

In healthcare, specifically, Cisco's Contact Center streamlines patient scheduling and billing, manages outreach and follow-up, and provides language interpretation services. CloudCherry's healthcare clients, meanwhile, are able to map each patient's care journey and receive real-time feedback along the way, thus improving responses to patient concerns.

The transaction is expected to close in the first quarter of fiscal year 2020; financial details of the deal were not disclosed. Upon its acquisition, CloudCherry will join Cisco's Contact Center Solutions branch.

More articles on data analytics:
Health Catalyst reports 60% revenue growth in Q2: 3 notes
60% of payers, providers plan to allocate spending to predictive analytics
Experian acquires MyHealthDirect to apply analytics to hospital scheduling platform

© Copyright ASC COMMUNICATIONS 2019. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.