OhioHealth launches automated patient navigation service

Columbus-based OhioHealth has tapped Docent Health to provide a technology-enabled set of patient navigation support services, according to a Dec. 10 news release.

The new patient navigation system, which will be rolled out to test markets in early 2020, will communicate with patients via "smart" text messaging and phone calls to guide them through care episodes and transitions and offer recommendations for care and wellness services. Through these interactions, the service will compile patient profiles based on their preferences and any barriers to care.

Docent Health's technology will be integrated into OhioHealth's EHR. It combines both human and artificial intelligence: The system automatically generates messages to assist patients and better engage them in their own healthcare, enabling patient navigators to build more effective relationships with patients.

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