Children's Health partners with Amazon to streamline patient package delivery

Andrea Park - Print  | 

Dallas-based Children's Health has launched a pilot program to install Amazon Hub Lockers, enabling patients, families and employees to receive and return packages at the Children's Medical Center Dallas campus.

The program was developed based on feedback from families of long-term patients at Children's Health and the health system's Family Advisor Network. The resulting partnership is the first to place the Amazon lockers in a pediatric health system, and will provide patient families with uninterrupted access to necessary shipments while the hospital serves as their "temporary home," according to an announcement sent to Becker's Hospital Review.

There is no charge to use the lockers, which offer 24/7 access and secure storage. When ordering an eligible shipment from Amazon, families and employees simply choose the Children's Health locker as the delivery site; once delivered, they have three days to pick up the package. The pilot comprises one Amazon Hub Locker kiosk, with future plans to expand based on usage patterns and demand.

For added ease of use, turn-by-turn navigation to the Amazon Hub Lockers is available through the Children's Health mobile app.

More articles on consumerism:
What healthcare can learn from retail's direct-to-consumer disruption
New Uber Health partnership expands medical transportation offerings
University Health System develops mobile wayfinding platform for patient navigation

© Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.