Among vendors offering health IT solutions within cardiology, Epic had the highest quality of phone and web support, and the highest rate of keeping promises, according to the “Cardiology 2025” report from KLAS Research published Feb. 12.
Researchers analyzed customer satisfaction survey results from cardiology organizations for the report. Sample size varied for each vendor offering, as some respondents used multiple vendors and all respondents could not share feedback on each vendor.
Here are how each vendor’s cardiovascular care solution ranked for the adoption of structured reporting, the quality of training provided to organizations, keeping promises and quality of phone and web support:
Survey sample size, per vendor:
AGFA HealthCare’s Enterprise Imaging for Cardiology: Nine
Epic’s Cupid: 26
Fujifilm’s Synapse Cardiovascular: 19
GE HealthCare’s Centricity Cardiology Enterprise Solution: 17
INFINITT’s Cardiology Suite: Eight
Merge by Merative’s Merge Cardio: 20
Optum’s Cardiology Solutions: 12
Philips’ Cardiovascular Workspace – IntelliSpace Cardiovascular: 19
Siemens Healthineers’ syngo Dynamics: 20
Adoption of structured reporting:
1. Infinitt’s Cardiology Suite
2. Fujifilm’s Synapse Cardiovascular
3. Merge by Merative’s Merge Cardio
4. Optum’s Cardiology Solutions
5. Epic’s Cupid
6. Philips’ Cardiovascular Workspace — IntelliSpace Cardiovascular
7. Siemens Healthineers’ syngo Dynamics
8. GE HealthCare’s Centricity Cardiology Enterprise Solution
9. AGFA HealthCare’s Enterprise Imaging for Cardiology
Quality of training:
Note: This list includes ties.
1. AGFA HealthCare’s Enterprise Imaging for Cardiology
2. Infinitt’s Cardiology Suite
3. Epic’s Cupid
3. Fujifilm’s Synapse Cardiovascular
4. Merge by Merative’s Merge Cardio
5. Siemens Healthineers’ syngo Dynamics
6. GE HealthCare’s Centricity Cardiology Enterprise Solution
7. Optum’s Cardiology Solutions
7. Philips’ Cardiovascular Workspace — IntelliSpace Cardiovascular
Keeps all promises:
Note: This list includes ties.
1. Epic’s Cupid
1. AGFA HealthCare’s Enterprise Imaging for Cardiology
2. Infinitt’s Cardiology Suite
3. Siemens Healthineers’ syngo Dynamics
4. GE HealthCare’s Centricity Cardiology Enterprise Solution
5. Merge by Merative’s Merge Cardio
6. Fujifilm’s Synapse Cardiovascular
7. Philips’ Cardiovascular Workspace —IntelliSpace Cardiovascular
8. Optum’s Cardiology Solutions
Quality of phone/web support:
Note: This list includes ties.
1. Epic’s Cupid
2. AGFA HealthCare’s Enterprise Imaging for Cardiology
3. Infinitt’s Cardiology Suite
4. Siemens Healthineers’ syngo Dynamics
4. Merge by Merative’s Merge Cardio
5. Fujifilm’s Synapse Cardiovascular
6. Philips’ Cardiovascular Workspace — IntelliSpace Cardiovascular
7. GE HealthCare’s Centricity Cardiology Enterprise Solution
8. Optum’s Cardiology Solutions
