Survey Reveals Differences in Culture Perception During Quality Improvement Efforts

Tags: culture | quality improvement

Researchers discovered marked differences in perception on organization culture during quality improvement efforts at six hospitals, according to a study published in Infection Control and Hospital Epidemiology.

For their study, researchers conducted surveys of leadership, midlevel and frontline staff at six hospitals that joined the Institute for Healthcare Improvement's 100,000 Lives Campaign in 2008. In total, 135 hospital personnel (executive, 17.8 percent; midlevel, 43.7 percent; frontline, 38.5 percent) participated in the study.

 

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Results from their study showed a large majority (93 percent) of all participants were aware of the IHI campaign at their respective organizations and believed that 58 percent of all quality improvements were a direct result of the IHI campaign.

However, researchers also found significant differences on organizational culture, with leadership personnel having higher scores than midlevel or frontline staff. The researchers suggested a framework in which all three staff levels are assessed during quality initiatives.

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