Survey: Physicians Are Ineffective at Patient-Centered Care

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Physicians are not effective at patient-centered care, according to a survey by WiserTogether, a company that offers platforms for patient-centered care.

The survey updates the Patient-Centered Care Index, a nationwide, quarterly survey of 2,500 patients who have received physician care in the last six months. The survey measures patients' perceptions of physicians' delivery of patient-centered care on a five-point scale, where a four denotes patient agreement that physicians are effective at patient-centered care. In the most recent survey, the PCCI was at 3.46, leaving room for improvement on patient-centered care, according to the news release.


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The PCCI examines patient-centered care through five aspects:

•    Physicians understand patients' situation and values and take these into account to make appropriate care decisions.
•    Physicians help patients truly understand the options available for tests and treatments.
•    Physicians help patients understand the evidence for or against various options.
•    Physicians establish empathy and good communication with patients.
•    Physicians involve patients in decision-making about their care.

Of these five areas, the latest results showed that physicians performed best in involving patients in decision-making, although they still performed below acceptable levels. Physicians had the lowest scores in trying to understand patients' personal values and situation before recommending care and helping patients understand their options.

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