Study: Higher Patient Satisfaction is Linked to Lower Hospital Readmissions
The report, "The Relationship Between HCAHPS Performance and Readmission Penalties," is the first in a series of studies that will examine aspects of patient experience. Press Ganey used data on hospitals' readmission penalties and hospitals' scores on CMS' Value-Based Purchasing program to determine the connection between patient satisfaction, clinical performance and readmission rates.
The report showed that while higher scores on the Hospital Consumer Assessment of Healthcare Providers and Systems survey were closely tied to lower readmission rates, performance on clinical measures did not correlate with readmission rates.
Overall HCAHPS scores of 0 to 19 were associated with a 0.4 percent readmission penalty — much higher than the average. In contrast, HCAHPS scores of 80 to 100 were associated with a 0.1 percent readmission penalty — much lower than average.
More Articles on Hospital Readmissions:Reducing Readmissions Involves Moving Past Hospital-Centric Framework
4 Pillars of Post-Discharge Patient Care
Process of Care Measures Not Linked to Reduced Readmissions, Study Suggests
© Copyright ASC COMMUNICATIONS 2017. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.
To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.