Patient-centered care projects at practices in four communities illustrated the value of engaging patients in their care, according to a study in Health Affairs.
Authors examined patient engagement activities in four communities participating in the Robert Wood Johnson Foundation's Aligning Forces for Quality initiative. The four communities — Humboldt County, Calif., south central Pennsylvania, Maine and Oregon — learned several lessons about engaging patients from their experiences. Here are six early lessons the authors shared in the study:
• Gaining providers' buy-in is critical.
• Being transparent with patients helps them understand systems and constraints.
• Providing technical assistance to practices and staff support for patients is key.
• Establishing expectations for patients and providers early facilitates productive relationships.
• "A single staff contact for patient advisers ensures accessibility, continuity and integration into the decision-making process," the authors wrote.
• While recruiting patients representative of the larger population can be difficult, direct invitations from providers can be effective, according to the report.
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Authors examined patient engagement activities in four communities participating in the Robert Wood Johnson Foundation's Aligning Forces for Quality initiative. The four communities — Humboldt County, Calif., south central Pennsylvania, Maine and Oregon — learned several lessons about engaging patients from their experiences. Here are six early lessons the authors shared in the study:
• Gaining providers' buy-in is critical.
• Being transparent with patients helps them understand systems and constraints.
• Providing technical assistance to practices and staff support for patients is key.
• Establishing expectations for patients and providers early facilitates productive relationships.
• "A single staff contact for patient advisers ensures accessibility, continuity and integration into the decision-making process," the authors wrote.
• While recruiting patients representative of the larger population can be difficult, direct invitations from providers can be effective, according to the report.
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