6 Best Practices to Improve Nursing Communication
Press Ganey report.
"The Rising Tide Measure: Communication With Nurses" shows that up to 15 percent of hospitals' VBP incentive payments may be affected by the communication with nurses dimension of the Hospital Consumer Assessment of Health Care Providers and Systems survey. The report shares six best practices associated with high performance on the communication with nurses dimension:
• Conducting consistent and purposeful hourly rounding
• Bedside shift reporting
• Using scripts
• Calling patients post-discharge
• Hiring nursing candidates who exhibit strong interpersonal skills
• Providing service skills training with periodic reinforcement
Implementing and maintaining these best practices requires training and tools, ongoing commitment by the organization, a culture of individual responsibility and accountability and progress measurement, according to the report.
More Articles on Patient Experience:Study Examines How To Identify Physicians at High Risk for Complaints
Report: Nurse Communication May Affect 15% of VBP Payments
4 Steps to Move From "Good" to "Great" Patient Experience
© Copyright ASC COMMUNICATIONS 2014. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.
To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.
New From Becker's Infection Control & Clinical Quality