6 Best Practices to Improve Nursing Communication

Share on Facebook
Hospitals should follow best practices to improve communication with nurses, which is a key measure of patient experience under the value-based purchasing program, according to a Press Ganey report.

"The Rising Tide Measure: Communication With Nurses" shows that up to 15 percent of hospitals' VBP incentive payments may be affected by the communication with nurses dimension of the Hospital Consumer Assessment of Health Care Providers and Systems survey. The report shares six best practices associated with high performance on the communication with nurses dimension:

Sign up for our FREE E-Weekly for more coverage like this sent to your inbox!

•    Conducting consistent and purposeful hourly rounding
•    Bedside shift reporting
•    Using scripts
•    Calling patients post-discharge
•    Hiring nursing candidates who exhibit strong interpersonal skills
•    Providing service skills training with periodic reinforcement

Implementing and maintaining these best practices requires training and tools, ongoing commitment by the organization, a culture of individual responsibility and accountability and progress measurement, according to the report.

More Articles on Patient Experience:

Study Examines How To Identify Physicians at High Risk for Complaints
Report: Nurse Communication May Affect 15% of VBP Payments

4 Steps to Move From "Good" to "Great" Patient Experience

© Copyright ASC COMMUNICATIONS 2012. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

 

New From Becker's Infection Control & Clinical Quality

Collaborate Effort in South Carolina Reduces Readmissions by 15%

Read Now


Patient Safety Tools & Resources Database