Lancaster General Health selects Oneview’s Interactive Patient Care System

In a recent press release, Oneview announced that Lancaster General Health (LG Health), a 663-licensed bed, not-for-profit health system, and member of the University of Pennsylvania Health System (Penn Medicine), will deploy its market-leading interactive patient care system at Lancaster General Hospital (LGH) in Lancaster, PA, to enhance the patient experience.

"Enhancing our patients' experience starts by effectively educating them while in our care and ultimately inspiring them to become more engaged in their health," said Jan Bergen, President & CEO of LG Health. "As we continue investing in our services, we look forward to working with Oneview to help us deliver a more consistent and positive patient experience across our health system."

Oneview's interactive patient care solution seamlessly integrates a hospital's IT systems onto one high-performance technology platform. It combines clinical data from EMR vendors such as Epic, Cerner and Meditech, with data from
systems providing nurse call, alert management, building management, real-time location services and more to enable hospitals to improve patient engagement, clinical workflows and communication.

The Oneview platform provides point-of-care access to those IT systems through a variety of end-user devices, including bedside terminal, TV, tablet and smart phone. Thus, non-clinical patient requests (i.e. reporting a spill, requesting a drink, etc.) are no longer routed to nursing, but instead to the right department, at the right time. Not only does this relieve call button fatigue, but more importantly, it improves patient satisfaction as requests can be handled in a more efficient manner.

"Innovative healthcare leaders like LG Health select Oneview for its inherent ability to improve the patient experience," said Mark McCloskey, Founder of Oneview. "They recognize that while the platform serves as a concierge to their
patients, enhancing their stay with a sense of luxury, care and exemplary customer service, it also leads to long-term benefits including better clinical outcomes and higher patient satisfaction rates. We are excited to add LG Health to the growing Oneview family."

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