11 things to know about University of Missouri Health Care

MU Health Care is a comprehensive academic health center in Columbia that has served patients from all 114 counties in the state since 1956.

Here are 11 things to know about MU Health Care:

  1. University of Missouri merged its healthcare units in September 2008 to create MU Health System. The system includes MU Health Care, MU School of Medicine and its University Physicians practice plan, MU Sinclair School of Nursing and MU School of Health Professions.

  2. MUHC consists of five hospitals all based in Columbia: University Hospital and Clinics, Ellis Fischel Cancer Center, Women's and Children's Hospital, the Missouri Orthopedic Institute and the Missouri Psychiatric Center. In addition, the system has 52 clinics across the state. MUHC's workforce totals 5,166, with 652 physicians.

  3. University Hospital and Clinics is a 361-bed acute care hospital, home to the region's only Level I trauma center. Each year, patients make about 40,000 visits to the hospital's emergency department. The Missouri Psychiatric Center, located inside University Hospital, offers short-term, intensive inpatient treatment services.

  4. The 126-bed Women's and Children's Hospital offers the region's most comprehensive services and technology to meet the individual needs of its patients. More than 1,800 babies are delivered every year at the hospital's Family Birth Center. Children's Hospital provides comprehensive care for more than 30 pediatric specialties. In 2015, the Women's and Children's Hospital became the fourth hospital in the state to earn Baby-Friendly designation from the World Health Organization and the United Nations International Children's Emergency Fund.

  5. In March 2013, MUHC completed a $190 million addition to University Hospital. The eight-story patient care building includes a new $50 million facility for Ellis Fischel Cancer Center, the official state cancer center for Missouri. Also included in the building are 90 private patient rooms, a 7,000 square-foot inpatient pharmacy, 25 pre-procedure rooms, 18 post-procedure rooms, six operating rooms with space set aside to build six more, and the Brown Family Healing Garden — a central focus of the building.

  6. In 2009, MUHC partnered with Cerner for its health IT system. MUHC is one of two hospitals in Missouri to earn HIMMS Analytics' Stage 7 designation — recognizing the most advanced level of EMR — and the first academic medical center and ninth health system in the U.S. to meet federal Stage 2 meaningful use standards for the adoption of its EMR to improve patient care. University Hospital also encompasses smart room technology in 90 private patient rooms, where blood pressure, heart rate and other vital signs are automatically recorded for nurses and physicians to review.

  7. In 2015, MUHC reported net revenue $789 million, a jump from $733 million in 2014. The organization also saw improvements in patient satisfaction and employee engagement rates last year.

  8. MUHC was one of 12 academic medical centers in the nation awarded the Quality Leadership Award by University HealthSystem Consortium in 2014. The award recognizes academic medical centers for superior performance in delivering high-quality, safe, efficient, patient-centered and equitable care. Other 2014 awardees included Cleveland Clinic, NYU Langone Medical Center, Mayo Clinic Hospital in Rochester, Minn., and Rush University Medical Center in Chicago.

  9. A few years ago, MUHC implemented a "Culture of Yes" program that encourages all employees and leadership to Care, Deliver, Innovate and Serve — the four main pillars of the organization's culture. Managers give out "Culture of Yes" coupons to employees exemplifying these values. Once an employee has four coupons, they can turn them in to human resources for gift cards and prizes. The program has successfully maintained a positive work culture and provided beneficial positive recognition to employees.

  10. MUHC requires each staff member to complete two Plan Do Study Act projects that relate to one of the health system's organizational goals. The projects empower employees to identify issues they are passionate about changing. The program has improved many aspects of the organization including its efficiencies, quality outcomes, innovation of new processes and tools. In 2015, 95 percent of employees completed a total of 1,397 projects.

  11. MUHC recently implemented monthly "roundings," which entail a one-on-one discussion between a manager and employee to discuss progress on Plan Do Study Act projects, workplace culture and specific areas of interest or concern. These check-ins help management identify and quickly correct issues when possible. Results from the monthly rounding sessions are compiled into reports presented at monthly management meetings, allowing the leadership teams to identify trends, focus on areas of improvement and reinforce beneficial aspects of management.

 

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