Survey: Physician-Patient Relationship More Important Than Treatment in Patient Satisfaction
survey of patients over 18 years of age by Harris Interactive for The Physicians Foundation showed that a patient's relationship with his or her primary care physician is the most important part of being satisfied with care.
Seventy-nine percent of the respondents who visited their PCP at least once in the past year were "very" or "extremely" satisfied with the visits.
The respondents cited time spent with their physicians and empathy as the main drivers of overall satisfaction with their primary care physicians. Of the 79 percent of respondents that were extremely or very satisfied with the visits, 42 percent of them cited customer service-related reasons for their satisfaction.
Customer service-related reasonsCaring/cares a bout me/my health: 13 percent
Personable/friendly/good personality: 12 percent
Patient/takes sufficient time with me/doesn't rush me in and out: 10 percent
Provides good/quality care: 6 percent
Other positive customer service mentions: 13 percent
Thirty-five percent of satisfied respondents cited treatment-related reasons for their satisfaction.
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