Employee engagement presents a continued challenge in the healthcare industry and is exacerbated by generational divisions within its workforce.
Michael Dowling, president and CEO of New Hyde Park, N.Y.-based Northwell Health, commented on the differences between baby boomers, Gen-Xers and millennials and how each group contributes to an organization's goals overall. When it comes down to it, every individual at a company wants to feel they matter and are capable of making a meaningful difference.
"People of all ages want to be more than a cog in the machine; they want to see and understand how their role contributes to the organization's overall goals. They want to know that each day they are making a meaningful difference in some way. This is true across many industries, but I think it's especially relevant in healthcare, where all providers share the same goals of providing high-quality care and improving the health of the community. As leaders, it's critical that we clearly articulate the organization's vision and goals. If you do this right, you'll attract the kinds of people who share a commitment to that vision. You must appeal to their hearts and their heads."
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