What Hospitals are Doing to Prepare for Medicare Readmission Penalties
The Patient Protection Affordable Care Act, signed into law in 2010, calls for the nation to embrace strategies of quality improvement in healthcare. One such strategy requires hospitals to begin reducing their readmission rates within the context of quality improvement mandates. Under PPACA's Hospital Readmission Reduction Program, hospitals with high readmission rates stand to lose up to 3 percent of their regular Medicare reimbursements. This 3 percent penalty comes in addition to any other cuts that Medicare may make over the coming years and/or any other penalties Medicare will be enforcing as well. The program goes into effect in fiscal year 2013, which begins Oct. 1, 2012. During the program's first year, penalty limits will be capped at 1 percent.
Other provisions of the PPACA, such as Medicare's Value-Based Purchasing Program also encourage providers to reduce readmissions. Additionally, the PPACA's language surrounding health insurance exchanges gives state's the flexibility to reward providers with high-quality care, including low readmissions. This section of the law also essentially allows for subsidizing some of the costs hospitals will incur in their efforts to reduce readmission rates.
Various options have surfaced for hospitals struggling with ways to keep down potentially avoidable readmission rates. One technique is improving communication and following up with discharged patients. Hospitals have achieved improvements by simply having nurses call patients shortly after they go home to check in on how they're recovering, see if any issues have resurfaced and answer any questions that have arisen since their discharge. Some hospitals have gone as far as to send social workers to accompany patients to the grocery store to point out which labels work for the patient under their physician's discharge guidelines and which ones don’t.
Another technique that has become very attractive is the use of post-discharge clinics. As part of the discharge paperwork, hospitals have begun identifying patients who are more likely to have trouble after discharge. This may include patients with certain medical conditions prone to recurring issues or those who lack health insurance or a primary-care provider. Once identified, the hospital begins by funneling them to a post-discharge clinic where they receive one-on-one assistance, and this has proven to be conducive to preventing readmission. Essentially these clinics are a bridge until the hospital is guaranteed that the patient discharged is settled with a primary care physician.
A third technique is offering transition coaches. Hospitals that provided a transition coach for patients after being discharged had a 12.8 percent readmission rate, compared to 20 percent for those without coaches. In one New Jersey hospital a transition coach visits patients at home and provides them with a daily health record to monitor weight gain, track medication, write down questions for providers and map out personal goals. Transition coaches have been known to review warning signs, educate on early detection and prevention and to make several periodic follow-up calls during the first 30 days post-discharge. The theory is that the transitional coach program encourages patients to actively manage their own care.
These techniques have one common goal: provide tools and guidance to help people help themselves and stop the hospitalization cycle. Ending this cycle is a common theme in the healthcare reform and providers need to be creative in keeping costs down. Hospitals should consider these and other techniques in order to develop an effective plan to prevent Medicare readmission penalties.
Elliot Zemel, JD, is an associate at Fenton Nelson, LLP. Fenton Nelson advises healthcare facilities on regulatory compliance requirements. Mr. Zemel can be reached at firstname.lastname@example.org.
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